When you or your family member is a patient at Citycare, you want to be sure you receive the best and safest care possible. In order to achieve this, we ask you and your families join us to make sure that our care meets your needs and encourage you to let us know when it does not.
To make your health care visit safe we have a comprehensive plan to ensure for the care of all of our patients. These include:
- Your safety is central to every aspect within our clinic. It is the top priority at all levels of our organization including management, physicians, and staff.
- We have a patient safety committee in place to evaluate any safety concern brought up by staff, patients, or family members. The committee reviews each safety aspect and develops steps to make our hospital a safe place to receive your care.
- All physicians and nurses at our clinic are board licensed and participate in continuing education.
- For medication safety, we double-check to make sure you receive the right medication, right dose, with the right method at the right time. We encourage you to speak up if you have any questions about your medication.
- We recommend you to have a family member or friend with you during your health care visits. They can provide comfort, support, and can also help ask questions.
- We encourage you to ask questions and takes notes.
- One of Citycare’s goals is to encourage and support open and honest communication with you, your family, and your health care team.
- We encourage you, your family, and staff to speak up if there is a safety concern.
- It is our policy to be open and honest with you and your family by informing you of the potential results of your care, including unexpected results.
- We encourage you to designate a family spokesperson to help communication with your family and the health care team.
- We encourage you to complete a satisfaction survey. We survey our patients to learn about their hospital stay experience. We review these surveys and make changes as a result of your comments.
We welcome the opportunity to discuss the care you receive. If you have comments, questions, or concerns, please contact us.